Why Audit?

An organized, clean working environment leads to effective levels of safety, productivity and quality. Just as you perform an audit on your financial books on a regular basis, you must institute regular audits of your housekeeping policies and procedures. The results will show up in your safety record, employee satisfaction and, often, customer recognition.

   Why a third party Audit?

n the competitive world of today, the Client requires to concentrate on the Core activity .All the support functions like Administration, Hospitality and Facilities need to concentrate on providing hi class services to all the employees in the company.

A third party audit facilitates Specialization & Standardization of the processes that are to be taken care of by its Managers who may not be well aware of the benchmarks, the new procedures, MIS etc, besides acting as the impartial "eyes& ears" of the client.

A third party audit also induces a feeling of confidence in the mind of the Client that that they are guidance to improve his quality &efficiency of services, besides possible cost reduction. Customers and Employees of the Company also have added confidence that they are being well taken care of.

   Vendor& Manpower management
   Physical verification of the serviced area.
   Health and hygiene
   Fire Audit
   Cleaning methods
  Formats /MIS
   Grooming of housekeeping/security personnel's.
   Mechanised housekeeping.
   Statutory obligations of housekeeping personnel's.
   Product knowledge
   Training
  Reward and penalty system.
  Time management

  Audit Process

1. An information sheet/questionnaire is to be filled up for proper assessment of the property, so that during audit the scope and the variables are very transparent for the auditor and the audit team to submit a crystal clear picture of the happenings.

2. Based on the audit report we can update or design various forms and formats for smooth and hazard free operations.

  Effectiveness of Audit

Ensure effective and efficient running of property with all available resources. Suggestions as under for Client & their scope:

   To make out a planner indicating the major activities to be carried out besides routine work - like pest control, facade cleaning, fire drill/training, tank cleaning, pit cleaning, scheduled PPM/ from 52 weeks schedule for all concern machineries and equipments etc. ,as applicable.
   Surprise checks at odd hours without prior intimation and submit the findings in the next day daily report/mail to all concern authorities and also to be mentioned in the monthly report by Auditor.
   Researching new programs or processes to improve quality/costs for Client. Develop and implement recommendations to position Client facilities at their highest and best use.
   Preparation and presentation of cost efficiency analysis and energy management strategies ,as a value added service by Auditor.
   To ensure that during execution of work , proper measures to be taken so that no damages to be caused to the building structure, common services, common areas etc.
   Arrange and host periodic meetings with vendors & service providers/Bank. All such meetings should be documented & minutes to be prepared and to be mailed to all concern authorities within next two days and hard copy of same to be filed for records.
   To recommend direction to HK / Security / Electromechanical people, to provide them clear-cut accountability and inspiring them to deliver results in order to ensure efficient and effective upkeep of all services in order to maintain/achieve high class ambience.
   To outline all priorities &make recommendations accordingly , within specified time frame/stipulated time period also regarding immediate response to any emergency/exigencies.    To recommend that all repair & maintenance activity conducted as per the schedule time frame and make out a plan of action for client.
    To recommend that all the following plans, drawings, layouts, UGR, Drainage layout, operating procedures /Manuals /Licenses / MIS / Checklists / registers etc are maintained properly & are kept under safe custody at site, as applicable.

    The auditor is required to provide you with a non binding Audit Report (Bimonthly/Quarterly) with its recommendation & should any non conformances be identified – negotiate with you the time periods -for them to be rectified/resolved.
    Should the auditor identify any critical non conformances then the Client has an obligation to notify the relevant company representative in a timely manner.
    Training of staff / vendor's employees (as a value added service)

Client have a significant role to play in the management of the audit system that includes:

    Reward Penalty : enforcement where regulatory action is required, including penalty or prosecution. A reward mechanism will also be put in place to identify &acknowledge good performance
    Frequency : enforcement of audit frequency compliance to reduce time cycle; and
    Follow up : Investigation of complaints made the Services.

This kind of third party audit facility helps one to optimize ones time & resources& stop leakages if any in the system. This services is very effective for Builders, Societies& Commercial establishments which have huge monthly maintenance expenses as this can act as a independent check & balance, besides being eyes & ears of the senior Management.

For more details and request for Questionnaire, you may mail to : admin@namanfacilityservices.in